A surgeon talks about why our healthcare is broken and how to fix it
You know the old expression, “Everybody talks about the weather, but nobody does anything about it.” I sometimes feel that way about the high cost of health care.
But Dr. Marty Makary, author of the new book about America’s healthcare system — “The Price We Pay” — is someone who’s actually doing something about bringing down medical costs. In a recent review with the doctor about this, and to hear him discuss the book’s theme, he has some very brilliant insight for all to read (subtitle): what broke American health care and how to fix it.
Makary, a cancer surgeon and professor of health policy at Johns Hopkins University, gained attention creating his Surgery Checklist, which turned into the best-selling book by Dr. Atul Gawande (the 2015 Next Avenue Influencer of the Year), “Checklist Manifesto.” These days, Makary is executive director of a fascinating medical initiative called Improving Wisely. It’s a Robert Wood Johnson Foundation project to lower health costs, surveying doctors about the number of procedures they do per patient and getting outliers performing far more than others to adjust to the norms. He’s also the founder of the Johns Hopkins Center For Surgical Outcomes Research and Clinical Trials.
“What Broke American Health Care and How to Fix It.” ?
Politicians talk about different ways the system is broken, not how to fix it. I believe the underlying drivers of the affordability crisis are areas where there’s broad consensus on how to address them. Those drivers are pricing failures; administrative waste or middlemen and inappropriate care, of which the opioid crisis was one small glimpse.
If airlines billed us after a flight and didn’t show us prices, we would have unstable markets. That would enable price gouging. Now we learn every day about people getting fleeced by crazy hospital bills that hospital leaders themselves have trouble justifying or interpreting. I believe people running America’s hospitals and insurance companies are very good people and went into health care wanting to contribute to society. But we have good people working in a bad system where we’ve inherited a crazy game of inflating prices to offer selective and secret discounts to different insurance companies and health plans.
The stakeholders playing this game are making record high profits off the backs of workers with health insurance, often by hitting them with surprise and inflated bills. I visited families across America who did nothing wrong and have full-time jobs and have insurance, but they had their lives ruined by crazy medical expenses. There was no way they could have prepared for them. My feeling is that if a hospital doesn’t have the courtesy to show its prices for elective services, they have no right to ruin someone’s credit history or put a lien on a home or garnish a paycheck.
All the hidden ways people pay for the expensive health care system, which has bloated to $3.5 trillion. At the grass roots project I founded, Restoringmedicine.org, we have tips on negotiating medical bills and we do advocacy work for public accountability around hospital bills. There’s the business of medical coding, which we doctors hate to do. We like taking care of patients. Look how much energy and money is spent on this. And when unpaid medical bills turn into bad debt and a collections process, even legal proceedings. That’s expensive. Look at how much energy and money is spent on that. It’s clear not only that a lot of it is exhausting, but it means lost productive time for Americans. Pharmacy-benefit managers [middlemen that manage pharmacy benefits for employees], which don’t exist in other countries, leads to overcharging of patients. The same with hospital drugs and supplies. They’re all part of the money game.
That’s an issue no one is talking about but we need to talk about. In medical school, we were told: make a diagnosis and treat it, reflexively. That misses the appropriateness of treatments. Our fee-for-service system and consumerist culture promotes doing stuff. But we need to pay for quality, not just quantity.
We have a Johns Hopkins study asking 2,100 doctors in the U.S.: What percentage of your medical care, in your opinion, is unnecessary? The average answer was 21%t. In any other industry, if people on the front lines believe that one in five services are altogether unnecessary, you would say that industry is in crisis. A fraction of doctors respond to perverse medical incentives of doing more. I had spine surgeons tell me at a conference that half of spine surgery for back pain is unnecessary. If they’re right, we have a serious crisis of appropriateness.
It’s multifactorial. Doctors want money and patients wanting help. Sometimes, for doctors, it’s a fear of litigation and concern about malpractice. Sometimes, it’s poor judgment or a lack of being up-to-date on state-of-the-art care.
Health fairs at churches can lead to unnecessary medical treatments was eye opening.
I visited a church on a tip from a local cardiologist who told me there was a rampant, growing practice of doctors placing unnecessary stents in leg arteries. He told me the doctors recruited patients at health fairs at churches. My team and I went to some of those churches — the areas were all-black — and saw doctors offering to check seniors’ circulation and that would lead downstream to unnecessary procedures. They were essentially recruiting patients. I had many meetings with the Department of Health and Human Services and the White House and showed them our experience with practice-pattern measurement of appropriateness. This is one of a number of initiatives they’ve announced with broad bipartisan support. I’m very pleased to see interest in measuring practice patterns.
To fix the broken health care system?
Like relationship-based clinics. Doctors are sick of being on the billing treadmill. With relationship-based clinics, the doctors get paid a lump sum from Medicare Advantage plans [private insurer plans for people on Medicare] or employers and then coordinate care. Sometimes they teach cooking classes for patients with diabetes. Relationship-based clinics are becoming the central station for referring patients to high-value specialists. Relationship-based clinics is the term I use. They go by other names, like Iora Health [based in Boston] and ChemMed [based in Florida] and Oak Street Health [based in Illinois]. These kinds of practices started over the last five to eight years and they are growing like wildfire. A new clinic is going up almost every week in the United States. Doctors love them, nurses love them and patients love them.
Are you optimistic about the future of health care?
We are very optimistic. We’ve attracted very good people to work in hospitals; hospitals are responding to our plea and doctors are leading the charge against unnecessary care. Although I’m concerned about the erosion of public trust of the medical profession due to the money games.
We are creating a new health care system. It’s funny. Sometimes, things have to be completely shattered for us to realize how bad they are. But then we pick up the pieces and rebuild.